The top priority for good leadership is to listen. Listening to others will only enhance your knowledge and outlook over different situations that could benefit your organization. I came across an article called Undercover Boss Exposes Lessons For Us All. Undercover boss is an amusing and insightful show based on leadership. CEOs and top management go undercover to the front lines of their business and gain an incredible amount of knowledge from their employees. In the article, they list five main lessons that Undercover Boss has covered:
1. Listen to your employees
2. Stay close to your customer
3. Get out of the ivory towers
4. Open opportunities for more lateral communication
5. Don’t forget your bottom line is about people
All of the lessons are concentrated on listening and keeping an open line of communication between everyone who makes up an organization. Listening to others will benefit the organization and help it grow stronger.